Bharat Roadways

ISO Certification

ISO 9001:2015 is the most recent version of the globally recognized ISO 9001 standard for Quality Management Systems (QMS). This standard provides a framework for companies to ensure their products and services consistently meet customer and regulatory requirements while enhancing customer satisfaction through the effective application of the system, including processes for continuous improvement.

Key Aspects of ISO 9001:2015:

1. Customer Focus
   The standard places a strong emphasis on understanding and meeting customer requirements. The goal is to enhance customer satisfaction by consistently providing quality products or services that meet customer expectations and applicable legal requirements.

2. Leadership
   ISO 9001:2015 requires top management to demonstrate leadership and commitment to the QMS. This includes taking responsibility for the effectiveness of the system, setting clear objectives, and ensuring that resources are available.

3. Engagement of People
   Employees at all levels of an organization must be engaged and competent in their roles. This ensures that everyone is working toward the common goals of quality improvement and customer satisfaction.

4. Process Approach
   The standard encourages organizations to adopt a process approach, meaning they should manage activities and related resources as a process to achieve the desired outcomes more efficiently. This includes defining processes, their interactions, and how they are measured.

5. Improvement
   ISO 9001:2015 emphasizes continual improvement in quality management. Companies are expected to take corrective actions and use data-driven decision-making to improve their processes, products, and services.

6. Evidence-Based Decision Making
   Decisions affecting the quality management system should be based on the analysis and evaluation of data, ensuring that actions taken are informed and effective.

7. Relationship Management
   The standard recognizes the importance of managing relationships with relevant interested parties, such as suppliers and partners, to optimize performance.

ISO 9001:2015 follows a high-level structure called "Annex SL," which is used across all ISO management system standards, making integration with other ISO standards easier.

• Context of the Organization: Understanding internal and external issues, as well as the needs of interested parties, to determine the scope of the QMS.
• Leadership: Focus on top management's involvement in leading and supporting the QMS.
• Planning: Setting clear objectives for the QMS and identifying risks and opportunities.
• Support: Resource management, including people, infrastructure, and organizational knowledge.
• Operation: Planning, controlling, and delivering products or services in line with quality requirements.
• Performance Evaluation: Monitoring, measurement, analysis, and evaluation of the QMS.
• Improvement: Continuous improvement efforts to enhance overall quality performance.